Terms and conditions

Who can play

You must be 18 or older, or the legal age for gambling where you live, and you confirm that your play complies with the laws that apply to you. Residents of the prohibited countries, a list that includes the United States and the United Kingdom, cannot open an account or deposit. We can change that list without notice. Hiding your location with a VPN is not allowed. Some games may be unavailable in certain places under the rules of their providers.

Your account

One account per person. Additional accounts for family members, or accounts opened from another IP address, computer or device without our written permission, count as duplicate accounts, and we can close them and take back winnings and bonuses gained through them. Your details must be true and accurate, and your name must match your identity document. Accounts cannot be sold, transferred or bought, and money cannot be moved to another player's account. We can ask for identification at any time and may refuse to open an account without giving a reason.

Deposits

Deposits come only from accounts and cards in your own name, and money from third parties is not accepted. Your balance is not a bank account, earns no interest and is not insured. We set minimum and maximum amounts, and they can differ by method and by account level. Promotions do not apply to deposits made with Neteller, Volt or Skrill.

Withdrawals

Withdrawals go back to the instrument you deposited with whenever that is possible, once your identity has been verified. Deposits must be wagered three times on slots, ten times on table games or once on sports bets at minimum odds of 1.50 before they can be withdrawn. Default limits are $900 a day, $4,500 a week and $18,000 a month, and higher limits apply at VIP levels. We aim to approve a withdrawal within 72 hours, the maximum processing time is 7 working days, and withdrawals are not made at weekends. Wins of $7,500 or more and jackpots can take longer because we verify them first.

Bonuses

Each offer has its own conditions. Unless an offer says otherwise, wagering is 35 times the deposit and bonus, a bonus stays valid for 7 days from receipt, and bets above $7.5 are not allowed during the bonus period. One bonus per vertical can be active at a time and deposit bonuses do not stack. You can cancel an active bonus at any time, and doing so removes the bonus balance and the winnings earned during the bonus period.

Crypto payments

Deposits and withdrawals can be made in cryptocurrency, and bets may not always be placed in it. Crypto transactions are final once started and cannot be reversed. Their value can change between the request and the final settlement, and network fees are shown before you confirm.

Closing an account

You can close your account at any time by contacting support. We can suspend or close an account where we have good reason to suspect fraud, manipulation of the software, false information or a breach of these terms. After 12 months without access an account is treated as dormant, and after 30 months as inactive.

Taxes

You are responsible for declaring and paying any taxes that apply to your deposits, winnings and bonuses.

Complaints

Contact support as soon as you can, with your username, full name, the e-mail address registered on the account, the reason in the subject line, a detailed description and the relevant dates and times. We give a first reply and tell you the outcome within 10 days of receiving the complaint, and that period can be extended if the investigation needs more time. The records on our server are the final evidence in any dispute.